We are committed to protecting your privacy

Watson-Marlow Fluid Technology Group is committed to protecting your privacy while providing you with an optimised browsing experience when using our websites. Our form submission will give the opportunity to submit enquiries and to receive information about products and services we provide. 

We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and business data. We do not pass on personal or business information to third parties and will not contact you unless you have indicated that permission is granted to do so.  

This privacy policy describes the ways in which we collect information from you when you use the Watson-Marlow website located at www.watson-marlow.com and all subsequent language variants thereof, and what we may use it for. 

Our social media policy describes the ways in which Watson-Marlow will interact on social media sites. It covers copyright restrictions on material posted to the individual sites, privacy, who can post on behalf of Watson-Marlow and our full social media protocol. For full details of our social media policy please refer to the Watson-Marlow Fluid Technology Group social media terms of reference and protocol.

Your consent 

Before you submit any data to us we will endeavour to make it clear why we need it. By providing us with this written information and by using our website, you consent to the collection, use and processing of this information by Watson-Marlow Fluid Technology Group to provide and send you information about our products and services. 


We’re keen to find out what you like and dislike about the site – your feedback plays a key role in helping us improve the experience a user has on the site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as 'cookies'. 

Cookies are small data files that a website will place on your device, which in turn sends information back to the site. They cannot harm or affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the pages that you have previously viewed to allow quick navigation back to them. These are known as ‘persistent cookies’, which expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit. 

We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies. The full list of cookies used on this site is detailed here.

If you choose to disable cookies on your device you will still be able to use most of this site and the browsing experience will not be greatly affected. However it may limit the functionality and features the site offers. 

Disclosure of information to third parties 

As previously mentioned, Watson-Marlow Fluid Technology Group do not sell, trade or rent your information, and will never disclose information about you to external third parties, except to fulfil your specific orders for a product or information in the event that our group companies are positioned to deliver the relevant service. We may of course be obliged by law to pass on your information to the police or any other statutory authority. 

Amendment and retention of information 

As we retain your data on our secure database please advise us in writing as to any changes in your details as it is preferable for us to retain up to date information. We will amend details as required. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.  

Changes to our privacy policy

If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

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    For help or advice please contact us on:

    Tel: +1 978 658 6168 and Toll free +1 800 282-8823

    You can also send us an email or find your nearest distributor